POTS Line Replacement | 6 Best Options for 2026

POTS line replacement 2026: battery backup compared for Ooma AirDial, POTS IN A BOX, AT&T and Verizon

Updated October 28, 2026Advertiser Disclosure

The short answer

POTS line replacement moves the devices that still run on a copper phone line, such as fire alarm panels, elevator phones, entry call boxes, fax and card machines, to a service that does the same job over cellular, fiber or cable. Ooma AirDial is the best overall pick, with LTE and wired paths working at once and more than 48 hours of battery. AT&T Business Voice is the only option here with published prices: $25 a month for a voice line and $60 for a utility line that runs alarms, fax and call boxes. Granite EPIK, POTS IN A BOX from DataRemote and MiX Networks, and Verizon price by quote, and Telguard replaces the line on fire and burglar alarm panels through your alarm company.

6 options compared Published prices from $25 to $60 a line Battery backup from 24 to 48+ hours At least 180 days of notice for business copper retirements

Prices and features checked October 28, 2026 on each provider’s own website.

Copper shutdownGot a notice or a failing line?

See which devices are on copper, what replaces each one, and the steps that keep alarms and elevators working through the switch.

What needs replacing
New business or buildingStarting from scratch?

New buildings rarely get copper at all. See which lines a new building needs and what to have ready before the fire inspection.

Plan new lines
Five minutesFacility, IT or property manager?

One table with the ranking, best fit, type of replacement, starting price and backup for every option.

The 5-minute brief

POTS line replacement is the job of moving every device that still depends on a copper phone line to a modern connection before the phone company switches that copper off. POTS stands for plain old telephone service, and in most office parks, apartment buildings, schools, stores and clinics the copper lines that remain are not the ones people talk on. They carry the fire alarm signal to the monitoring center, connect a trapped passenger in an elevator to help, buzz visitors through a gate and run the fax and card machines. This guide compares six POTS line replacement options for 2026, with prices and features checked on each provider’s own website, and walks through the compliance checks and steps for both existing buildings and brand-new ones.

The 5-minute brief on POTS line replacement

For most buildings, Ooma AirDial is the best overall pick, and AT&T Business Voice is the clearest on price. Granite EPIK suits large portfolios with many sites, POTS IN A BOX has the longest battery, Verizon moves lines onto its 4G LTE network, and Telguard is built only for alarm panels.

ProviderBest forType of replacementStarting priceBattery backup
#1Ooma AirDialBest overallBox with LTE and wired paths at onceBy quoteMore than 48 hours
#2AT&T Business VoicePublished pricesDigital voice and utility lines over broadband$25 a voice line, $60 a utility lineUp to 24 hours
#3Granite EPIKLarge multi-site portfoliosManaged box with 4G LTE backupBy quoteNot listed
#4POTS IN A BOXLongest battery backup5G/LTE box with dual SIM cardsBy quote48 hours
#5VerizonMoving lines to a carrier’s wireless networkWireless conversion on 4G LTEBy quoteUp to 24 hours
#6TelguardFire and burglar alarm panelsCellular alarm communicatorThrough your alarm companyPowered by the alarm panel
Alarm, elevator or call box line?Use a replacement built for life-safety devices, with battery power and a backup path, and get the service company’s approval first.
Just desk phones and fax?A digital voice line keeps your numbers and phones for less effort than a box; AT&T Business Voice lists $25 a line.
Dozens of sites?Count every line first; one managed provider and one bill make audits and inspections far simpler.

Top 6 POTS line replacement options for 2026

Each option here earns its place for a different kind of building or device. We ranked them on the devices each one supports, how many connection paths it uses, how long it runs on battery, the fire and elevator standards it lists, how simple it is to buy and manage across many sites, and whether the price is published.

About the details on each card: none of these POTS replacement products has customer reviews on G2 or TrustRadius yet, so each card shows the type of replacement and its battery backup. Customer satisfaction scores for the cellular networks these boxes connect to are in the reviews section.

#1

Ooma AirDial

Best overall POTS line replacement

One box for fire alarms, elevator phones, entry systems, fax and card machines that sends every call over LTE and wired Ethernet at the same time.

Box with LTE and wired pathsMore than 48 hours of battery
Read on Ooma AirDial
#2

AT&T Business Voice

Best for published prices

Voice lines for $25 and utility lines for alarms, fax and call boxes for $60, on one device over any broadband connection.

Digital voice and utility linesUp to 24 hours of battery
Read on AT&T Business Voice
#3

Granite EPIK

Best for large multi-site portfolios

A managed replacement that combines a phone switch, Ethernet, analog ports and 4G LTE backup in one box, built for chains, campuses and property portfolios.

Managed box with LTE backupBattery not listed
Read on Granite EPIK
#4

POTS IN A BOX

Best battery backup

DataRemote’s 5G/LTE box, also sold by MiX Networks, with two SIM cards, E-911 and 48 hours of battery for fax, alarms and elevators.

5G/LTE box with dual SIM48 hours of battery
Read on POTS IN A BOX
#5

Verizon

Best for moving lines to 4G LTE

Converts existing POTS lines to Verizon’s 4G LTE network while you keep your equipment, with certified hardware for life-safety lines.

Wireless conversionUp to 24 hours of battery
Read on Verizon
#6

Telguard

Best for fire and burglar alarm panels

UL-listed cellular communicators that replace the phone line on an alarm panel, with single-path and dual-path models.

Cellular alarm communicatorPowered by the alarm panel
Read on Telguard

What is POTS line replacement?

POTS line replacement is a service, usually a small box on the wall, that gives an analog device the same dial tone it got from a copper line, but over a cellular network, fiber or cable. The device itself stays: the fire alarm panel, elevator phone or fax machine plugs into the new box just as it plugged into the wall jack, and keeps its phone number.

A good replacement also copies what made copper dependable. Copper carried its own power, so it kept working in a blackout; the FCC points out that modern alternatives usually need backup power to do the same. That is why replacement boxes include batteries, use more than one connection path, and watch each line around the clock so a failure is reported before an inspection finds it.

How POTS line replacement works

Your deviceThe alarm panel, elevator phone, call box, fax or card machine stays where it is.
The replacement boxIt plugs into the box’s analog port, which turns the signal into a digital call.
Two paths outThe call travels over cellular, wired internet or both, switching paths if one fails.
Same resultThe monitoring center, elevator help desk or fax line answers as it always did.

Which devices need POTS line replacement?

Any device that dials out on its own needs POTS line replacement when its copper line goes away, and these are the lines buildings most often forget. Verizon lists credit card systems, elevator phones, alarm panels, fax machines, fire alarms, phone lines and security gates as common POTS uses. Each step below shows a device, what matters most for it, and which options to compare first.

Desk phones and main numbersEveryday calls

What matters most: keeping the published number and the phones you own, with clear calls and features such as forwarding and voicemail.

Compare first: AT&T Business Voice, or a full phone system from our business phone systems guide.

Fax and card machinesDocuments and payments

What matters most: a line that keeps fax tones and card-terminal modems intact, so pages and payments go through on the first try.

Compare first: AT&T Business Voice utility lines, POTS IN A BOX and Ooma AirDial.

Gate and door entry systemsCall boxes and intercoms

What matters most: a line the existing call box can use, so tenants, visitors and deliveries still get buzzed in.

Compare first: Ooma AirDial, Granite EPIK and AT&T Business Voice.

Burglar and security alarmsIntrusion panels

What matters most: a supervised path to the monitoring center that reports a failure right away instead of going quiet.

Compare first: Telguard, POTS IN A BOX and Ooma AirDial.

Fire alarm panels and elevator phonesLife-safety devices

What matters most: a replacement your alarm monitoring company, elevator contractor and local fire officials accept, with battery power and a backup path.

Compare first: Ooma AirDial, Granite EPIK, POTS IN A BOX and Telguard for alarm panels.

Free personalized guidance

Moving copper lines or wiring a new building?

Opening a new business, office or building, or moving copper lines before the carrier shuts them off? Tell us how many lines and locations you have and what each one runs, from fire alarm panels, elevator phones and entry call boxes to fax and card machines. Our telecom consultant can help you compare POTS line replacement options and plan the switch, line by line.

A clear plan for every copper line

Request Free Help

New building or copper shutdown, we’ll help you plan every line from start to finish.

POTS line replacement for a new business or building

A new business or building often never gets copper at all, so the lines a replacement would cover elsewhere have to be planned from day one. Fire alarm panels, elevator phones and entry call boxes each need a working, approved line before the fire inspection and the certificate of occupancy, while desk phones and card machines need theirs before opening day.

Lines a new building may need

Fire alarm panelThe alarm installer and monitoring company choose the communicator; plan its line with the fire alarm design.
Elevator phoneEach car’s emergency phone needs a line the elevator contractor accepts before the elevator inspection.
Entry call boxGate and door phones are easy to forget until the first delivery arrives at a locked door.
Phones, fax and card machinesEveryday lines can run over the internet connection; order that first.

What to have ready before you order

The full addressStreet address, suite and the room where each device will sit.
Your opening datePlus the fire and elevator inspection dates, which usually come first.
A device listEvery alarm panel, elevator car, call box, fax and card machine, with its make and model.
Cellular signalWhere the box will go; basements and elevator machine rooms can have weak signal.
Service company contactsYour alarm installer, monitoring company and elevator contractor.
Who manages the linesOne person who receives install dates, line alerts and the bill.

POTS line replacement options

There are three main options, and most buildings use more than one: a cellular replacement box for life-safety and machine lines, a digital voice or utility line from a carrier over your internet connection, and a cloud or VoIP phone system for the phones people answer. The right one depends on what is plugged into each line.

Cellular POTS replacement boxOoma AirDial, Granite EPIK, POTS IN A BOX and Verizon’s wireless conversion give analog devices dial tone over LTE or 5G, with a battery and remote monitoring.
Digital voice and utility linesAT&T Business Voice runs voice and utility lines on one device over any broadband connection, with optional wireless failover.
Alarm communicatorTelguard replaces only the alarm panel’s phone line with a cellular path, installed by your alarm company.
Phone system for peopleDesk phones can move to a cloud phone system with apps and extensions; our business landline phone service guide covers simple lines.

POTS line replacement solutions by device

Device on copperUsual replacementWho approves it
Fire alarm panelCellular communicator or POTS replacement boxAlarm monitoring company and local fire officials
Elevator emergency phonePOTS replacement box with batteryElevator contractor and elevator inspector
Burglar or security alarmCellular communicator or POTS replacement boxAlarm monitoring company
Gate or door call boxPOTS replacement box or utility lineBuilding owner or property manager
Fax and card machinesUtility line or POTS replacement boxYour card processor for payments
Desk phonesDigital voice line or cloud phone systemYou

POTS line replacement compliance checks

The compliance side of POTS line replacement comes down to who has to accept each line. Fire alarm communications follow NFPA 72, the National Fire Alarm and Signaling Code, as your state or city adopts it, and the local authority having jurisdiction, usually the fire marshal or building department, has the final say. Elevator phones follow the elevator code your state enforces, checked by the elevator inspector.

Fire alarm monitoringYour monitoring company confirms the communicator works with its receivers, and your fire marshal confirms whether one path is enough or two are required.
Elevator phonesYour elevator contractor confirms the replacement works with each car’s phone and passes the next inspection.
911 addressRegister the street address and location of every line, so a 911 call from an elevator or call box reaches the right building.
Battery and supervisionKnow how long each box runs without power and who gets the alert when a line fails.

What the FCC requires from carriers

FCC rules require the incumbent phone company to notify customers before it retires a copper connection that will be replaced by fiber, and the FCC’s guidance for officials, updated March 2026, lists at least 180 days of notice for business customers and 90 days for homes. The notice must describe your service options neutrally. A notice is your cue to start POTS line replacement, not to wait for the cut-over date.

Product listings help but do not replace those approvals. Ooma lists ASME and NFPA certifications for AirDial, Granite describes EPIK as a managed facilities-based voice network recognized under NFPA 72, MiX Networks lists UL 864 and NFPA 72 for POTS IN A BOX, and Telguard’s alarm communicators are UL-listed. Your monitoring company and inspector still decide what they accept at your address.

How to replace POTS lines: steps and timeline

To replace POTS lines without an outage, count every line, get each device’s service company on board, install the replacement next to the old line, test it, and only then cancel the copper. Start as soon as a copper retirement notice arrives, or months before a new building’s inspections, because approvals and installs at many sites take time.

Count every linePull the last phone bill for each site and match every number to a device and a room; unknown numbers often turn out to be an elevator or alarm.
Sort lines by jobGroup them into life-safety lines, machine lines such as fax and card terminals, everyday phones, and lines you can simply cancel.
Bring in the device ownersYour alarm monitoring company, elevator contractor and property manager confirm which replacement they accept.
Check signal and powerTest cellular signal where each box will sit and plan a power outlet; machine rooms and basements need extra care.
Install side by sideRun the replacement next to the copper line, send a test signal to the alarm center and place a test call from each elevator car.
Cancel the copperClose the old lines only after every device works, and keep test records for the next fire and elevator inspections.

AT&T’s own POTS line replacement guide adds a regulatory review and a budget that covers hardware, installation, service contracts and training, and suggests starting with less critical lines to test the process. For one building with a few lines, the work can fit into a single visit once approvals are in hand; portfolios usually roll out site by site.

POTS line replacement compared feature by feature

Every option here keeps analog devices connected, so the real differences are the connection paths, how long the battery lasts, which devices are supported and how you buy it.

ProviderConnection pathsBattery backupDevices supportedHow you buy
Ooma AirDialLTE and wired Ethernet at the same timeMore than 48 hoursFire and burglar alarms, elevators, entry, fax, card machines, modems, pool and blue light phonesQuote from Ooma; hardware, service and support on one bill
AT&T Business VoiceAny broadband, with optional wireless failoverUp to 24 hoursPhones, fax, call boxes, security and alarm systemsPublished prices from AT&T
Granite EPIKEthernet with 4G LTE backup, 5G upgrade capableNot listedFire and security alarms, elevators, blue light boxes, door and gate phones, SCADAQuote from Granite
POTS IN A BOXDual-SIM 4G/5G plus wired internet48 hoursFax, fire and burglar alarms, elevators, call boxes, card machines, ATMsQuote from DataRemote or MiX Networks
VerizonVerizon 4G LTE, or 5G Business Internet where availableUp to 24 hoursPhones, card systems, elevators, alarms, fax, security gatesQuote from Verizon
TelguardCellular, or cellular plus LAN on dual-path modelsRuns on the alarm panel’s powerFire and burglar alarm panelsThrough your alarm company

POTS line replacement cost

POTS line replacement cost is mostly set by quote, because it depends on how many lines and sites you have and which devices they serve. AT&T is the exception: AT&T Business Voice lists $25 a month for a voice line and $60 for a utility line, plus taxes and fees. For comparison, Verizon’s traditional Preferred Voice line still lists $69 a month where it is sold.

Monthly price of one line: POTS line replacement vs. a copper line

Showing the 2 services with published prices. Not shown: Ooma AirDial, Granite EPIK, POTS IN A BOX and Verizon’s wireless conversion, which price by quote, and Telguard, which is priced by your alarm company.

AT&T Business Voice, voice line
$25
AT&T Business Voice, utility line
$60
Verizon Preferred Voice copper line (to compare)
$69
AT&T Business Voice
Voice lines$25 a line

Converts legacy phone lines to digital voice, with unlimited calling nationwide and to Canada, Mexico and U.S. territories, and 40+ voice features.

Utility lines$60 a line

Replaces POTS for devices other than phones, from faxes and call boxes to security and alarm systems, managed in the same control panel.

What’s included24-hour battery

Built-in battery backup, optional automatic failover to wireless, and AT&T Call Protect; a broadband connection is required.

Verizon Preferred Voice (copper)
Preferred Voice$69

A traditional business line with unlimited nationwide calling that keeps working in a power outage, on a 2-year agreement that renews automatically.

Additional line$30

Each extra line added to a Preferred Voice package.

Worth knowingWhere still sold

Copper lines are being retired, so this is a bridge for buildings that are not ready to switch, not a long-term plan.

Other plans

Ooma AirDialPriced by quote
Hardware, cloud phone service, remote device management and support from one vendor on one bill.
Granite EPIKPriced by quote
A managed service for multi-site organizations, with Granite’s managed field services for installs.
POTS IN A BOXPriced by quote
Packages sized for about 5, 25 or 100+ lines, from DataRemote or MiX Networks.
Verizon wireless POTS replacementPriced by quote
Converts existing lines to Verizon’s 4G LTE network; life-safety lines are installed with MarketSpark and CSG.

Free personalized guidance

Get real prices for every line you need to replace

Opening a new business, office or building, or moving copper lines before the carrier shuts them off? Tell us how many lines and locations you have and what each one runs, from fire alarm panels, elevator phones and entry call boxes to fax and card machines. Our telecom consultant can help you compare POTS line replacement options and plan the switch, line by line.

A clear plan for every copper line

Request Free Help

New building or copper shutdown, we’ll help you plan every line from start to finish.

POTS line replacement reviews

Independent customer reviews of POTS replacement products are still rare: none of the six options here has reviews on G2 or TrustRadius yet. What buyers can compare is how satisfied customers are with the cellular networks these boxes run on, measured every year by the American Customer Satisfaction Index. Each option’s review cards come from Google Maps, about the company behind it, from the past year, and each card links to the review it came from. Where Google has no past-year review from a business customer on one side, a short gray note says so.

Who is ACSI?The American Customer Satisfaction Index has measured customer satisfaction across U.S. industries since 1994. Its 2026 wireless phone service study scores each mobile network out of 100, from data collected April 2025 to March 2026.
Who are G2 and TrustRadius?Both are independent review websites where verified business customers rate the products they use. As of this update, neither lists customer reviews for these POTS replacement products.

We re-check ratings, reviews and prices for all six options every 30 days, and add customer reviews as soon as enough appear.

Customer satisfaction with the cellular networks behind POTS line replacement

Showing the 3 national mobile networks ACSI scores. Which network a box uses depends on the provider and on the signal at your building. The six products are listed below the chart, with ratings coming soon.

ACSI 2026, out of 100
6065707580
T-MobileWireless network
ACSI
78 out of 100
6065707580
VerizonWireless network
ACSI
76 out of 100
6065707580
AT&TWireless network
ACSI
76 out of 100
6065707580
6065707580
The six productsNot yet reviewed
Ooma AirDial, AT&T Business Voice, Granite EPIK, POTS IN A BOX, Verizon’s POTS replacement and Telguard have no customer reviews on G2 or TrustRadius yet. We check every 30 days and will add ratings when they appear.

ACSI 2026 wireless phone service scores, out of 100. Bars start at 60 so small differences are easy to see. ACSI surveys wireless customers of each network; it does not score POTS replacement products.

#1

Ooma AirDial: best overall POTS line replacement

LTE and wired Ethernet at once, with more than 48 hours of battery

Ooma AirDial is a POTS line replacement built for organizations with many buildings. Its patented MultiPath technology sends all traffic over LTE and wired Ethernet at the same time, so a cut cable or a weak cell signal does not drop the line, and more than 48 hours of battery backup keeps devices running through long power outages. Ooma describes AirDial as MFVN-compliant, meaning calls travel on a managed network rather than the public internet, and lists ASME and NFPA certifications.

AirDial supports fire and burglar alarms, elevator phones, gate and door entry systems, fax machines, point-of-sale terminals, modems, pool phones, facility alarms and blue light safety phones. Hardware, cloud phone service, remote device management and support come from Ooma on one bill, and alerts can flag outages, low battery and specific numbers dialed. Frost & Sullivan named Ooma its 2026 POTS Replacement Leader.

Ideal businessProperty portfolios, chains and campuses with many life-safety lines
Best matched toFire alarms, elevators and entry systems that cannot go down
PriceBy quote
Battery backupMore than 48 hours

Ooma AirDial customer reviews

From Google Maps, all from the past year. Each card opens the review where it was posted.

G2 and TrustRadius: ratings coming soon

Ooma AirDial has not been reviewed on G2 or TrustRadius yet. We check both every 30 days.

Ooma AirDial
What they didn’t likeRated 1 out of 5
In their wordsDeceptive cancellation practices and unauthorized $1,000+ charge I’m writing to warn others about my experience canceling Ooma Office service. I attempted to cancel months after I believed I had already canceled — only to discover recurring charges were still hitting my card. That’s the first problem: Ooma provides no way to cancel service through the admin portal. You’re forced to call, and the phone process is a runaround designed to make cancellation as difficult as possible. When I finally got someone on the line, they insisted I return phone hardware I hadn’t used in over four years. I pushed back on this, and told them that if they were going to insist on a return, they needed to provide a prepaid shipping label. While I was still on hold during that same call — before any agreement was reached — Ooma charged the card on file for the full original value of the phones, over $1,000. To be clear about what happened here: There is no self-service cancellation. You cannot cancel through the account you’re paying for. Recurring billing continued despite my belief that the account was canceled. I was pressured to return years-old equipment as a condition of stopping service. My card was charged over $1,000 without my authorization, mid-call, while I was actively disputing the return demand. Charging a card on file for disputed hardware, in the middle of a call where I had not consented, is not an acceptable business practice. I’m disputing this charge with my bank and submitting a complaint with my state consumer protection office and the BBB. If you are considering Ooma Office, understand that leaving is deliberately hard and that they may charge your card for equipment without your consent.
NKNicholas K.Google Maps reviewer
July 2026
View the Google Maps reviewOpen the review on Google MapsOoma Boca Raton on Google: 3.8 stars, 45 reviews, checked November 2026

No Google review in the past year names AirDial. These two are from Ooma’s business phone customers.

Worth knowing: pricing is by quote only, and AirDial is sold for enterprise and multi-site use rather than as a single box off the shelf.

#2

AT&T Business Voice: best POTS line replacement for published prices

Voice lines for $25 and utility lines for $60 over any broadband

AT&T Business Voice converts copper lines to digital lines on one device that runs over any broadband connection, from AT&T Business Fiber or another provider. You keep your phone equipment and numbers. Voice lines cost $25 a month with unlimited calling nationwide and to Canada, Mexico and U.S. territories and 40+ features, and low-cost unlimited calling to 51 countries is available as an add-on.

For devices other than phones, utility lines cost $60 a month and support faxes, call boxes, and security and alarm systems, managed in the same online portal as the voice lines. A 24-hour battery is built in, automatic failover to wireless is optional, and AT&T Call Protect is included. AT&T notes that 911 works differently on this internet-based service and can fail if the broadband or power is lost.

Ideal businessSingle sites and small portfolios with good broadband
Best matched toDesk phones plus a few fax, call box and alarm lines
Price$25 a voice line, $60 a utility line, plus taxes and fees
Battery backupUp to 24 hours

AT&T Business Voice customer reviews

From Google Maps, all from the past year. Each card opens the review where it was posted.

G2 and TrustRadius: ratings coming soon

AT&T Business Voice has not been reviewed on G2 or TrustRadius yet. We check both every 30 days.

AT&T Business Voice
What they didn’t likeRated 1 out of 5
In their wordsMost Junk business line and internet in todays Telecom market. Ruined my coffee shops network system, horrible service, killed hours of my time and costed our business thousands in damages. I wish that salesman never walked in our doors. Everything was better as is.
DKDohoon K.Google Maps reviewer
July 2026
View the Google Maps reviewOpen the review on Google MapsAT&T on Google: 2.3 stars, 196 reviews, checked November 2026

On Google, none of the past year’s praise for AT&T mentions business lines.

Worth knowing: it needs a broadband connection and electrical power, and the failover to wireless is optional.

#3

Granite EPIK: best POTS line replacement for large portfolios

A managed box with Ethernet, analog ports and 4G LTE backup

Granite EPIK combines three technologies in one appliance: a built-in phone switch, Ethernet and analog ports, with 4G LTE as a backup or as the main path at remote branches, and an upgrade path to 5G. Granite describes EPIK as a managed facilities-based voice network (MFVN) recognized under NFPA 72 for fire and life-safety use, and lists HIPAA and PCI compliance for calls, faxes and payments.

EPIK handles fire and security alarms, elevator voice circuits, blue light boxes, door and gate access phones and SCADA equipment. Granite also lists EPIK as meeting the FCC’s adequate replacement test for legacy voice service, and reports that EPIK received approval from the New York City Fire Department (FDNY). Granite publishes case studies in healthcare and retail.

Ideal businessChains, healthcare groups, schools and property owners with many sites
Best matched toOne managed provider for every line across a portfolio
PriceBy quote
Battery backupNot listed on the product page

Granite EPIK customer reviews

From Google Maps, all from the past year. Each card opens the review where it was posted.

G2 and TrustRadius: ratings coming soon

Granite EPIK has not been reviewed on G2 or TrustRadius yet. We check both every 30 days.

Granite EPIK
What they didn’t likeRated 1 out of 5
In their wordsAvoid Granite Telecommunications at all costs. 1 star is not low enough. As a consultant reviewing accounts with Granite, I found they had been billing for devices that were never used on a company account. Not for a month or two, but for years. When I flagged it, Granite didn’t bother to check their own records. They argued with me for weeks and insisted the charges were valid. I spent months fighting charges that never should have been billed in the first place. They only opened an audit after I told them we were ready to take legal action. That audit confirmed exactly what I’d said from day one: years of invalid charges and negligent billing. The money was refunded in full, but only because we forced the issue. Had I not caught it, they would still be billing for equipment that was never there. A company that bills for equipment you don’t have, fights you when you point it out, and only admits the error under legal pressure doesn’t deserve your business. We fired them. If you’re a Granite customer, go through every invoice, because nobody at Granite is checking.
IDIlyushka D.Google Maps reviewer
October 2026
View the Google Maps reviewOpen the review on Google MapsGranite on Google: 3.0 stars, 382 reviews, checked November 2026

No Google review in the past year names EPIK. These two are about Granite as a company.

Worth knowing: Granite sells to organizations rather than single small offices, and its battery hours are not shown on the EPIK page.

#4

POTS IN A BOX: best battery backup for POTS line replacement

DataRemote’s 5G/LTE box, also sold by MiX Networks

POTS IN A BOX is DataRemote’s POTS line replacement, and MiX Networks sells it as well. It is an all-in-one gateway that connects analog devices over high-speed internet and LTE/5G cellular, with dual SIM cards so it can fail over between cellular networks, automatic keep-alive monitoring, full E-911 with location, and 48 hours of battery backup. DataRemote notes that it preserves the tones that fax machines, ring-down lines and keypads depend on.

Supported devices include fax machines, fire and burglar alarms, elevators, apartment call boxes, security gates, point-of-sale terminals, ATMs, ring-down phones and telemetry equipment. MiX Networks lists UL 864 and NFPA 72, HIPAA and PCI compliance, and U.S.-based support around the clock, with packages sized for small businesses with about 5 lines, medium businesses with about 25 and enterprises with 100 or more.

Ideal businessSmall offices to enterprises, including sites with weak signal
Best matched toLong outages and lines that need two cellular carriers
PriceBy quote
Battery backup48 hours

POTS IN A BOX customer reviews

G2 and TrustRadius: ratings coming soon

POTS IN A BOX has not been reviewed on G2 or TrustRadius yet. We check both every 30 days.

On Google, DataRemote, the company that makes POTS IN A BOX, has 3 reviews. The one from the past year left 5 stars with no comment, so there’s no worded review to show. Checked November 2026.

Worth knowing: you can buy it from DataRemote or from MiX Networks, so compare both quotes for the same number of lines.

#5

Verizon: best POTS line replacement for moving lines to 4G LTE

Wireless conversion with certified hardware and up to 24 hours of battery

Verizon’s POTS line replacement converts existing copper lines to its 4G LTE network, or to 5G Business Internet where available, while you keep the equipment already connected to them. It covers simple voice phones, feature-rich phone systems and life-safety connections, with certified hardware, plug-and-play equipment, up to 24 hours of battery backup, LTE failover and programmable notifications.

For alarm, elevator and other life-safety lines, Verizon installs its replacement solutions with MarketSpark and CSG, which connect the analog equipment to the digital replacement with minimal scheduled downtime. Pricing is by quote. Where Verizon’s copper network remains, its traditional Preferred Voice line is still sold for $69 a month as a bridge for buildings that are not ready to switch.

Ideal businessOrganizations that want a major carrier’s network
Best matched toMoving many lines onto LTE without replacing equipment
PriceBy quote
Battery backupUp to 24 hours

Verizon customer reviews

From Google Maps, all from the past year. Each card opens the review where it was posted.

G2 and TrustRadius: ratings coming soon

Verizon’s POTS replacement has not been reviewed on G2 or TrustRadius yet. ACSI’s 2026 score for Verizon’s wireless network is in the chart above. We check every 30 days.

Verizon
What they didn’t likeRated 1 out of 5
In their wordsThis is Harrison with Franklin Athletic Club and I am considering leaving Verizon business. Terrible recent experience upgrading a phone; long hold times and poor agents. My order request was completed with the wrong address. I am unable to cancel the pending order online, leave a note or additional request to change the address on the pending order, and now cannot contact an agent since your customer service phone system is experiencing issues. I have lost several work hours going through your phone queue, waiting to speak to a customer service rep, being transferred to a different department, then having that agent take a lifetime to not even process my upgrade order quickly and correctly.
HBHarrison B.Google Maps reviewer
October 2026
View the Google Maps reviewOpen the review on Google MapsVerizon on Google: 1.3 stars, 427 reviews, checked November 2026

Worth knowing: the replacement runs on Verizon’s cellular network, so check signal where each device sits before you order.

#6

Telguard: best POTS line replacement for alarm panels

UL-listed cellular communicators for fire and burglar alarms

Telguard makes cellular alarm communicators for fire and intrusion systems, and supports alarm dealers first, so you get it through your alarm company. Its TG-7FM and TG-7FP give a fire panel a single supervised cellular path, which Telguard notes is all most U.S. jurisdictions require; they run on the panel’s own power. The TG-7FS suits installs that need a dedicated power source.

Where the fire marshal requires two paths, the TG-7FE and TG-7FEM add an independent LAN connection on top of cellular. Telguard’s own migration checklist ends the way a good migration should: install and test the communicator, confirm signals reach the monitoring center, document supervision, and only then disconnect the copper line.

Ideal businessBuildings whose only copper line serves an alarm panel
Best matched toFire and burglar alarm communication
PriceThrough your alarm company
Battery backupPowered by the alarm panel

Telguard customer reviews

G2 and TrustRadius: ratings coming soon

Telguard has not been reviewed on G2 or TrustRadius yet. We check both every 30 days.

Telguard’s Google listing in Atlanta has no reviews yet. Checked November 2026.

Worth knowing: Telguard covers alarm panels only; elevator phones, call boxes and fax lines need a separate replacement.

Other POTS line replacement providers we considered

These companies also sell POTS replacement or a close alternative but did not make our top six.

Fusion ConnectOffers a POTS business voice line replacement service, priced by quote.
RingCentralA cloud phone system for the phones people answer, rather than a box for alarms and elevators.
Comcast BusinessVoice lines over cable with a 4G LTE backup option, covered in our business landline guide.
Spectrum BusinessVoice lines over cable with an optional battery backup, also covered in our business landline guide.

If you only need ordinary phone lines rather than alarm and elevator lines, our business landline phone service guide compares seven providers with prices, and its POTS line replacement section shows how those lines fit in.

Our Verdict on POTS line replacement

For most buildings with fire alarms, elevator phones and call boxes, Ooma AirDial is the strongest POTS line replacement: it sends every call over LTE and wired Ethernet at once, runs more than 48 hours on battery, lists ASME and NFPA certifications, and puts hardware, service and monitoring on one bill. Granite EPIK is the natural pick for large portfolios that want a managed service and field installs, and POTS IN A BOX matches AirDial’s battery with two SIM cards for sites where one carrier’s signal is weak.

AT&T Business Voice is the easiest to budget, at $25 a voice line and $60 a utility line over the broadband you already have, though it relies on that connection plus optional wireless failover. Verizon suits buildings that want to stay with a major carrier on its LTE network, and Telguard is the simplest fix when the only copper line left feeds an alarm panel. Whichever you choose, start with a full line count and the approval of your alarm and elevator companies; a telecom consultant can run that count across every site in one plan.

What POTS line replacement does well

  • Keeps the alarm panels, elevator phones and fax machines you already own.
  • Uses two connection paths, so one outage does not cut the line.
  • Reports a failed line right away instead of at the next inspection.

What to plan for

  • Most prices are by quote, so compare written quotes per line.
  • Every box needs power and a battery; know its hours.
  • Alarm and elevator lines need approval from the companies that service them.

Quick math: one year for a building with 4 lines

An example building with 2 desk-phone lines and 2 utility lines (a fax machine and an entry call box), using the only published prices in this guide.

Verizon Preferred Voice copper, while still sold ($69 + 3 × $30)
$1,908
AT&T Business Voice (2 × $25 voice + 2 × $60 utility)
$2,040

Totals are the published monthly line prices times 12, before taxes and fees, and leave out internet service, equipment and installation. The copper line costs a little less here, but it is being retired; the AT&T total includes a 24-hour battery and two utility lines built for non-phone devices.

POTS line replacement FAQs

What is a POTS line replacement?

A POTS line replacement is a service, usually a small box with a cellular connection and a battery, that gives analog devices such as fire alarm panels, elevator phones, call boxes and fax machines the same dial tone they got from a copper phone line. The devices and phone numbers stay the same.

Are POTS lines still available?

In some areas, yes, but fewer every year. Verizon still sells its traditional Preferred Voice line, and carriers must give business customers at least 180 days of notice before retiring copper. AT&T plans to exit copper in the majority of its footprint by the end of 2029.

How much does a POTS line cost?

Verizon’s Preferred Voice traditional line lists $69 a month on a 2-year agreement, plus $30 for each additional line. As a replacement, AT&T Business Voice lists $25 a month for a voice line and $60 for a utility line; most other replacements are priced by quote.

Does Verizon still offer POTS lines?

Yes, where its copper network remains. Verizon Preferred Voice is a traditional business line for $69 a month that keeps working in a power outage. Verizon also offers a POTS replacement service that moves existing lines to its 4G LTE network, priced by quote.

What is POTS IN A BOX?

POTS IN A BOX is DataRemote’s POTS replacement product, also sold by MiX Networks. It connects fax machines, alarms, elevators, call boxes and card machines over 5G/LTE and wired internet, with two SIM cards, E-911 and 48 hours of battery.

Does AT&T offer POTS line replacement?

Yes. AT&T Business Voice converts copper lines to digital voice lines for $25 a month and utility lines for alarms, fax and call boxes for $60, with up to 24 hours of battery backup and optional wireless failover.

Will my fire alarm work on a POTS line replacement?

It can, if the replacement is listed for fire alarm use and your alarm monitoring company and local fire officials accept it. Some jurisdictions accept a single cellular path; others require two independent paths.

Do elevator phones need a POTS line replacement?

Yes, when their copper line is retired. Each elevator car’s emergency phone needs a working line with backup power, and your elevator contractor confirms the replacement works before the next inspection.

How long does POTS line replacement take?

For one building with a few lines, installation can fit into a single visit once your alarm and elevator companies approve the replacement. Larger portfolios usually roll out site by site, so start as soon as a copper retirement notice arrives.

Can I keep my phone numbers?

Usually, yes. Replacement providers can normally move, or port, your existing numbers, so monitoring centers and callers keep reaching you. Keep the copper line active until the new line is tested.

Free personalized guidance

Ready to plan your POTS line replacement?

Opening a new business, office or building, or moving copper lines before the carrier shuts them off? Tell us how many lines and locations you have and what each one runs, from fire alarm panels, elevator phones and entry call boxes to fax and card machines. Our telecom consultant can help you compare POTS line replacement options and plan the switch, line by line.

A clear plan for every copper line

Request Free Help

New building or copper shutdown, we’ll help you plan every line from start to finish.